Cloud Call Center
Provide great customer experiences through our unmatched Cloud Call Center
Cloud Call Center
Cloud Call Center has great features to help a business to efficiently initiate and manage incoming or outgoing call campaigns. These awesome features consists on unlimited ACD Queues, unlimited call agents, detailed reporting, real time monitoring, soft-phone (extra add-on), predictive incoming & outgoing dialing, Call Center app, and more.
ACD Queues
- Boundless Agents and Queues
- Queue Strategies
- Call Recording
- Predictive Dialer
- Queue Call Back
- Static Member Login
- PDF/CSV Reports
- Detailed Reporting
Call Center
- VoIP Soft Phone
- Texting Client
- Agent Panel
- Agent Status and Efficiency
- Agent Operations
- Send Fax
- Receive Fax
Statistics
- Agents statistics and status
- Incoming / Outgoing Graphs
- CSV and PDF Data Export
- Windows Desktop Applications
- Mac Desktop Applications
- Linux Desktop Applications
Real Time Agent Monitoring
- Barging
- Listening
- Monitoring
Call Recording
- System
- Agent
- Queue
- Instant
Account Manager
Our customers are assigned Personal Account Managers who help them, give them consultancy to share their industry level experiences.